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While Internet Explorer may still work with some AOL products and services, it's no longer supported by Microsoft and can't be updated. Because of this, we recommend you download a supported browser for a more reliable and secure experience online.
If you're having problems reading and retrieving your AOL Mail, the following troubleshooting steps: Use AOL Basic Mail. AOL Basic Mail gives you a way to see your emails in a simpler layout. This can often help when you're having problems retrieving mail on a slower connection speed. Reset your web settings
If you're having problems accessing AOL Mail through third-party applications, such as Outlook or Thunderbird, try troubleshooting with these suggestions to make sure your email works where and when you need it. Update your password
Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!
If your third-party email app is having issues connecting, sending, or receiving emails, you may need to reconfigure your account or update the app. Use these steps to identify and fix the source of the problem.
This class of status code indicates the client must take additional action to complete the request. Many of these status codes are used in URL redirection. [2]A user agent may carry out the additional action with no user interaction only if the method used in the second request is GET or HEAD.
If you're having issues sending and receiving emails for your AOL Mail account in a third-party email application, you may need to reauthenticate your account by removing and re-entering your password or removing and re-adding your AOL Mail account. Get the steps for common third-party email applications.
Exchange Online Protection (EOP, formerly Forefront Online Protection for Exchange or FOPE) [1] [2] is a hosted e-mail security service, owned by Microsoft, that filters spam and removes computer viruses from e-mail messages. [3]