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The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
AppleCare+ is Apple's brand name for extended warranty and technical support plans. It allows the customer unlimited incidents of accidental damage with a deductible (which, like the price of the plan, varies by device). [1] AppleCare+ is available for Mac, iPad, iPhone, Apple Watch, Apple Vision Pro, Apple Display, headphones, Apple TV and ...
Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 6:08 PM. Customer service is a tough industry to work in, but with the right skills you can be successful and reap ...
Apple Authorized Service Providers (previously called Apple Specialist Resellers [1]) are independent companies which are certified by Apple Inc., which carry out in-warranty or out-of-warranty repairs of Apple products as part of the company's AppleCare program. [2] Apple provides retailers and repairers with tools, training, and service manuals.
A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
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The store is always open to customers, with no hours or days closed, an acknowledgement of New York City's late-night street life in place since its opening. [2] It is the only Apple Store that is open 24/7. [3] The store includes an "Apple Watch Studio", a replication of the company's online tool to customize smart watches. The area allows ...