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2. Auto dialer - Wikipedia

   en.wikipedia.org/wiki/Auto_dialer

   Instead, the power dialler performs answer detection and connects the agent, the system only presenting contact details to the agent (a so-called "screen pop"), when the call has been answered, often filtering out answering machines and fax machines, timing out unanswered (RTNR a.k.a. "ring tone no reply") calls, and performing so-called "hello ...

3. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...

4. Alvaria - Wikipedia

   en.wikipedia.org/wiki/Alvaria

   Aspect was founded under the name Aspect Communications in 1973, when its software powered the first call center flight booking system with an intelligent Automatic Call Distributor. [8] In 2005, Aspect Communications was acquired by Concerto Software for $1 billion, [9] with the new entity called Aspect Software. [10]

5. RingCentral - Wikipedia

   en.wikipedia.org/wiki/RingCentral

   RingCentral Office is a cloud-based PBX system for businesses. [42] RingCentral Office features include call auto-attendant, company directory, call forwarding and handling, multiple extensions, a mobile app for iPhone and Android, Business SMS, video conferencing and screen-sharing, and fax. [42]

6. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.

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