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The system can detect which key is pressed and be programmed to interact and play various messages accordingly. This is a form of Interactive voice response (IVR). for the interactive version, there will be an option to talk with the agent, so customers can talk directly with the agent for other questions. This is called a two-way IVR.
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Visual Interactive Voice Response (Visual IVR) is conceptually similar to voice Interactive voice response (IVR). Visual IVR uses web applications to "instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app." [1] The user interacts with a visual interface by touch or click commands on his mobile or computer screen ...
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When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script. Call centers use IVR systems to identify and segment callers.
[12] [13] In addition, speech can also be used during a phone call, and the following actions are possible during a phone call: press a number, turn the speaker phone on, or call someone, which puts the current call on hold. [13] Windows 10 introduces Cortana, a voice control system that replaces the formerly used voice control on Windows phones.
If you do choose to text, start by letting the person know that your text is related to the phone call. Turn your phone off for important conversations and moments. You want to be present for ...