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Receive and investigate complaints from any source or upon his own initiative concerning alleged abuses, frauds, and service deficiencies, relating to the MTA. Initiate such reviews as he deems appropriate of the operations of the MTA to identify areas in which performance might be improved and available funds used more effectively.
In April 2018, in response to a citywide transit crisis and complaints about the general quality of MTA bus service, the MTA published a Bus Action Plan detailing 28 suggestions to improve the bus system. Within twelve months, targeted corridor improvements were to be implemented, some bus stops would be removed to speed up service, and off ...
The MTA hired Andy Byford as the president of the New York City Transit Authority in November 2017. [77] [78] Previously CEO at the Toronto Transit Commission, Byford assumed his new position in January 2018. MTA leadership expected that Byford would be able to devise solutions to fix the NYCTA's reliability issues, particularly those of the ...
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The New York City Transit Authority (also known as NYCTA, the TA, [2] or simply Transit, [3] and branded as MTA New York City Transit) is a public-benefit corporation in the U.S. state of New York that operates public transportation in New York City.
The service change took effect on June 30, 2002. [40] On June 25, 2010, as a result of service cuts, MTA no longer operated weekend M1 service into Midtown, instead terminating at 106th Street. After numerous requests to rescind some of the 2010 service cuts, the MTA restored the M1 to 8th Street on the weekends on January 6, 2013. [41]
Better customer service. Complaints about Ticketmaster and Live Nation are nothing new. But Taylor Swift may have brought them to the forefront of the public’s attention.
The fleet consists of over 5,800 buses of various types and models for fixed-route service, making MTA RBO's fleet the largest public bus fleet in the United States. [1] The MTA also has over 2,000 vans and cabs for ADA paratransit service, providing service in New York City, southwestern Nassau County, and the city of Yonkers.