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Relational aggression, alternative aggression, or relational bullying is a type of aggression in which harm is caused by damaging someone's relationships or social status. [ 1 ] [ 2 ] Although it can be used in many contexts and among different age groups , relational aggression among adolescents in particular, has received a lot of attention.
In definitions commonly used in the social sciences and behavioral sciences, aggression is an action or response by an individual that delivers something unpleasant to another person. [6] Some definitions include that the individual must intend to harm another person. [7]
It can negatively impact customer service perceptions and potentially crumble an organization's competitive status. Today, customer incivility is known as customer verbal aggression towards employees through language content and communication style. Customer verbal aggression can happen in places such as restaurants, retail stores, banks, etc.
Microaggression is a term used for commonplace verbal, behavioral or environmental slights, whether intentional or unintentional, that communicate hostile, derogatory, or negative attitudes toward those of different races, cultures, beliefs, or genders. [1]
Displaced aggression can also be known as triggered displaced aggression which is defined by a person being triggered, or provoked, by another to cause a display of negative emotion. [3] These outbursts of negative emotion are a result of not being able to control emotions and letting one's anger build over time.
The frustration–aggression hypothesis implies that aggression is followed or triggered by a feeling of frustration as proposed by the Yale group. Yet, other studies support contradictory claims. Certain subjects in some studies have shown to not respond aggressively to frustration given their personal, moral and educational backgrounds.
Social psychology is the scientific study of how thoughts, feelings, and behaviors are influenced by the actual, imagined, or implied presence of others. [1] Social psychologists typically explain human behavior as a result of the relationship between mental states and social situations, studying the social conditions under which thoughts, feelings, and behaviors occur, and how these variables ...
When reflecting human emotion and behavior, it is commonly defined as the tendency to react to stimuli with negative affective states (especially anger) and temper outbursts, which can be aggressive. Distressing or impairing irritability is important from a mental health perspective as a common symptom of concern and predictor of clinical outcomes.