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2. FreeSWITCH - Wikipedia

   en.wikipedia.org/wiki/FreeSWITCH

   FreeSWITCH is a free and open-source telephony software for real-time communication protocols using audio, video, text and other forms of media. The software has applications in WebRTC, voice over Internet Protocol (VoIP), video transcoding, Multipoint Control Unit (MCU) functionality and supports Session Initiation Protocol (SIP) features.

3. Contact manager - Wikipedia

   en.wikipedia.org/wiki/Contact_manager

   However, most recent contact management solutions are fully adapted to many-to-many interactions models, and the difference between a CRM and a contact manager starts to lay more on the fact that CRMs are commonly used to automate sales and marketing processes (quotes, invoices, reminder emails, etc.) where contacts management solutions focus ...

4. (24)7.ai - Wikipedia

   en.wikipedia.org/wiki/(24)7.ai

   [24]7.ai offers sales and service-oriented software that provides services such as predictive analytics, and virtual agents.It integrates different channels of communication, including web chat, mobile devices and interactive voice response, which incorporates the company's proprietary language technology.

5. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.

6. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2]

7. Comparison of VoIP software - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_VoIP_software

   Mixed: free software versions under GNU GPLv3 + shareware versions under gplv3 with exception of including proprietary code macOS version proprietary on App Store, free version limited to sponsored SIP provider; Windows version proprietary; Linux version open source ICE, SIP, MSRP, RFB (VNC), XCAP: Opus, speex, G.722, GSM, iLBC, PCMU, PCMA