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Virtual assistants and chatbots have also been integrated into scheduling software, enabling automated customer interactions and self-service booking. Furthermore, the COVID-19 pandemic in 2020 and subsequent social distancing measures prompted the development of new features to support remote appointments and virtual consultations.
Laboratory Corporation of America Holdings (Labcorp), headquartered in Burlington, North Carolina, provides laboratory services used for diagnosis and healthcare decisions. [1] It operates one of the largest clinical laboratory networks in the world and has operations in over 100 countries; although its operations are primarily in the U.S. [ 1 ]
Zocdoc is a New York City-based company offering an online service that allows people to find and book in-person or telemedicine appointments for medical or dental care. The platform also functions as a physician and dentist rating and comparison database. The service is free for patients, and doctors pay to advertise their appointment slots. [1]
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