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If you pay to use an airline's Wi-Fi but it doesn't work, you're entitled to a refund to the cost of the service. Same goes if you paid to select a particular seat but were forced to sit elsewhere.
The Department of Transportation says airlines must then refund a passenger within seven business days if they bought a ticket on a credit card and within 20 calendar days if they used another ...
You landed at BNA at 6 a.m., but now it's 6 p.m. and the bag you checked still hasn't arrived. Are you entitled to a refund? What to know.
If a passenger is placed in a higher class than that for which a ticket was purchased, the airline may not request any additional payment. If a passenger is placed in a lower class than that for which a ticket was purchased, the airline must refund 30/50/75% of the cost of the ticket for type 1/2/3 flights.
A flight delay occurs when an airline flight takes off and/or lands later than its scheduled time. The United States Federal Aviation Administration (FAA) considers a flight to be delayed when it is 15 minutes later than its scheduled time. A flight cancellation occurs when the airline does not operate the flight at all for a certain reason.
In the airline industry, available seats are commonly referred to as inventory. The inventory of an airline is generally classified into service classes (e.g. economy, premium economy, business or first class) and any number of fare classes, to which different prices and booking conditions may apply.
“It was a great victory to get automatic refunds when airlines cancel tickets but there’s more to do,” Warren said. “The good news is the Department of Transportation has shown that they ...
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