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Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm. [2]
Quality management software focuses on 4 main elements: [2] Document management: Quality management software enables companies to manage all product and quality records and documents, including product specifications, work instructions, standard operating procedures (SOPs), quality policies, and training records, among other things, to fulfill ...
The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software (EQMS). EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.
2 obligatory studies abroad plus obligatory internship abroad Tooth-work of theorie and practice: obligatory internship abroad (20 weeks), Learner's Company [2] Cooperation between students and tourism companies on more than 10 real tourism projects each semester. Three of the projects offered in the Summer semester 2009 were:
Sustainable tourism should embrace concerns for environmental protection, social equity, and the quality of life, cultural diversity, and a dynamic, viable economy delivering jobs and prosperity for all. [2] It has its roots in sustainable development and there can be some confusion as to what "sustainable tourism" means.
The contemporary marketing mix which has become the dominant framework for marketing management decisions was first published in 1984. [3] In services marketing, an extended marketing mix is used, typically comprising the 7 Ps (product, price, promotion, place, people, process, physical evidence), made up of the original 4 Ps extended by ...
Now, human resources focus on the people side of management. [15] There are two real definitions of HRM (Human Resource Management); one is that it is the process of managing people in organizations in a structured and thorough manner. [15] This means that it covers the hiring, firing, pay and perks, and performance management. [15]
Tourism in India is 4.6% of the country's gross domestic product (GDP). Unlike other sectors, tourism is not a priority sector for the Government of India. The World Travel and Tourism Council calculated that tourism generated ₹ 13.2 lakh crore (US$150 billion) or 5.8% of India's GDP and supported 32.1 million jobs in 2021. Even though, these ...