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One study of retailers in the United States, Britain and other European countries found that companies with self-checkout lanes and apps had a loss rate of about 4%, more than double the industry ...
Costco now seems to be merging the worst elements of self-checkout with “employee-assisted” self-checkout to help crack down on shared memberships and theft, while also enabling lines to move ...
In the summer of 2023, Costco began asking staffers to crack down on checking membership cards in self-checkout lines. One reason: an increase in "shrink," from theft or products selling for less ...
About 41% of consumers said they almost always use self-checkout when it’s available, but 21% said the option feels like they’re performing “free labor,” and 14% saw it as taking a job ...
Self-checkout is being reassessed at retailers such as Walmart, Target, and Costco due to revenue losses and staffing issues. But it's not going away.
Back in June, Costco confirmed to Eat This, Not That! that it had started asking to see members' cards at self-checkout lines before allowing them to make their purchases. The retailer implemented ...
In 2023, Costco began policing its self-checkout lanes to catch nonmembers shopping in the store. Last month, Target said customers will now be limited to 10 items for self-checkout.
Costco recently started asking for shoppers’ membership cards along with a photo ID at the self-checkout registers, the same policy as regular checkout lanes, to crack down.