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Disney Parks have utilized virtual queue systems since the introduction of the FastPass System in 1999. These systems allow theme park visitors to wait in a virtual queue for an attraction, reducing the time spent in line. Depending on the system, access to virtual queues may come with park admission or may be an additional charge.
On May 20, 2016, Disney Parks revealed that the attraction would open June 21 that year. [1] [2] On opening day, the wait times were over five hours long, as the lines started in the China Pavilion. Epcot employees gave out ice cream and water bottles to guests in order to cool off in the hot sun. [10]
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Virtual queue is a concept used in both inbound call centers and other businesses to improve wait times for users. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center.
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In an era lived at the speed of 4G, the Imagineers at Disney World in Orlando, Fla., have spent the past year establishing systems and park controls designed to prevent long lines and agonizing ...
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