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  3. Words per minute - Wikipedia

    en.wikipedia.org/wiki/Words_per_minute

    The numeric entry or 10-key speed is a measure of one's ability to manipulate the numeric keypad found on most modern separate computer keyboards. It is used to measure speed for jobs such as data entry of number information on items such as remittance advice, bills, or checks, as deposited to lock boxes. It is measured in keystrokes per hour ...

  4. Data entry clerk - Wikipedia

    en.wikipedia.org/wiki/Data_entry_clerk

    The keyboards used can often have special keys and multiple colors to help in the task and speed up the work. [5] Proper ergonomics at the workstation is a common topic considered. [6] [7] [8] The data entry clerk may also use a mouse, [9] [10] and a manually-fed scanner may be involved. [11] Speed and accuracy, not necessarily in that order ...

  5. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Tier II (or Level 2, abbreviated as T2 or L2) is a more in-depth technical support level than Tier I and therefore costs more as the technicians are more experienced and knowledgeable on a particular product or service. It is synonymous with level 2 support, support line 2, administrative level support, and various other headings denoting ...

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  7. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.

  8. Data entry - Wikipedia

    en.wikipedia.org/wiki/Data_entry

    Data entry is the process of digitizing data by entering it into a computer system for organization and management purposes. It is a person-based process [ 1 ] and is "one of the important basic" [ 2 ] tasks needed when no machine-readable version of the information is readily available for planned computer-based analysis or processing.

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