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  2. Last year, taxpayers who contacted the agency with tax return questions had only a 1 in 9 chance of being answered, according to a report from the Taxpayer Advocate Service.

  3. IRS still has ways to go in modernizing, improving service ...

    www.aol.com/finance/irs-still-ways-modernizing...

    Employee shortages and hiring delays also played a role in some of the continued backlogs that have bled into 2024, the report found, as IRS employees were shuffled from processing returns to ...

  4. Delays in Tax Return Processing Expected as IRS Is Still ...

    www.aol.com/finance/delays-tax-return-processing...

    The 2022 tax filing season is scheduled to begin on Jan. 24, and tax return delays are set to begin about a day later. Okay, that's probably an overstatement. But less than two weeks ahead of tax...

  5. House Rescinds Funding For New IRS Agents, Which Could Delay ...

    www.aol.com/house-rescinds-funding-irs-agents...

    At the end of the 2021 filing season, the IRS still had 35.3 million tax returns awaiting manual processing, according to the National Taxpayer Advocate Annual Report to Congress that year.

  6. Customer Account Data Engine - Wikipedia

    en.wikipedia.org/wiki/Customer_Account_Data_Engine

    CADE will increase the speed of tax return processing. Under the current system, processing tax returns can take as long as one week and taxpayers have to wait between 14 and 35 days for the IRS to deposit their refund or mail them a check. Using CADE, tax returns will be generally completed within 24 hours and deposits issued within 48–72 hours.

  7. Millions of tax refunds may be delayed as IRS backlog swells ...

    www.aol.com/finance/millions-tax-refunds-may...

    At the end of the 2021 tax filing season, the agency held 35.3 million individual and business tax returns for manual processing, a 230% increase from last year when 10.7 million returns were ...

  8. IRS is holding over 29 million tax returns, delaying refunds ...

    www.aol.com/finance/irs-holding-over-29-million...

    The Internal Revenue Service is holding 29 million returns for manual processing — delaying refunds for many — because of pandemic-related law changes, processing errors, and fraud detection.

  9. IRS says taxpayer service will suffer if Congress cuts ...

    www.aol.com/news/irs-says-taxpayer-suffer...

    The IRS, which collects 95% of federal revenues, has focused its initial new funding on increasing taxpayer-facing staff to answer questions, bringing average taxpayer phone waiting times to under ...