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2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.

3. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   The eCRM or electronic customer relationship management encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology ( IT ).

4. diagrams.net - Wikipedia

   en.wikipedia.org/wiki/Diagrams.net

   In 2011, the company started publishing its hosted service for the mxGraph web application under a separate brand, Diagramly with the domain "diagram.ly". [12]After removing the remaining use of Java applets from its web app, the service rebranded as draw.io in 2012 because the ".io suffix is a lot cooler than .ly", said co-founder David Benson in a 2012 interview.

5. Control-flow diagram - Wikipedia

   en.wikipedia.org/wiki/Control-flow_diagram

   Example of a "performance seeking" control-flow diagram. [1]A control-flow diagram (CFD) is a diagram to describe the control flow of a business process, process or review. ...

6. Comparison of CRM systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_CRM_systems

   Pivotal CRM / Aptean CRM Aptean 6.6 January 2019 Proprietary.NET yes Windows MS SQL, Oracle 1996 Really Simple Systems / Spotler CRM Really Simple Systems 2016 2006 SaaS: VBScript, JavaScript, ASP yes Cloud Computing: MySQL: 2006 SageCRM: Sage Group: Sage CRM 2019 R1 February 2019 Proprietary or SaaS: ASP.NET, ASP yes Windows MS SQL, ORACLE ...

7. Flowchart - Wikipedia

   en.wikipedia.org/wiki/Flowchart

   A simple flowchart representing a process for dealing with a non-functioning lamp.. A flowchart is a type of diagram that represents a workflow or process.A flowchart can also be defined as a diagrammatic representation of an algorithm, a step-by-step approach to solving a task.