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Helpers offering remote assistance can open multiple simultaneous sessions—one for each remote computer. However, users seeking assistance from helpers can have only one remote assistance session waiting for a connection. Connect invitations can be sent to multiple recipients—any of which may connect.
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A remote access service connects a client to a host computer, known as a remote access server. [1] The most common approach to this service is remote control of a computer by using another device which needs internet or any other network connection. Here are the connection steps: User dials into a PC at the office.
Remote Desktop Connection (RDC) Fast user switching; Windows Subsystem for Linux (via MSRDC) The first two are individual utilities that allow a user to operate an interactive session on a remote computer over the network. In case of Remote Assistance, the remote user needs to receive an invitation and the control is cooperative.
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One of the most used tools in remote support sessions are the ones that allow desktop sharing. [2] It is also possible to provide what is commonly called Unattended Support (the technician is granted total remote access to the client’s computer, even when he is not physically close to it).
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