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A few area codes not part of any overlay complex nonetheless require ten-digit dialing if part of the local calling area is within an overlay complex. For example, the Fort Knox Army base in Kentucky is served by area code 502, but its local calling area includes cities that are served by the 270/364 overlay complex. As a result, Fort Knox ...
In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.
The prefixes in the Americas start with one of 1,2,5. All countries in the Americas use codes that start with "5", with the exception of the countries of the North American Numbering Plan, such as Canada and the United States, which use country code 1, and Greenland and Aruba with country codes starting with the digit "2", which mostly is used by countries in Africa.
Zone 1 uses an integrated numbering plan; four digits (1xxx) determine the area served in Canada, the United States and its territories, and much of the Caribbean. Zone 2 uses two 2-digit codes (20, 27) and eight sets of 3-digit codes (21x–26x, 28x, 29x), mostly to serve Africa , but also Aruba , Faroe Islands , Greenland and British Indian ...
Typically a call within a rate center is local, while a call from one rate center to another is a long-distance call.) Together with aggressive reclamation of unused number blocks from telecom providers, number pooling has reduced the need for additional area codes, so that many previously designated area splits and overlays have been postponed ...
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Some small VOIP operators also cannot call toll free numbers. For example, 0701-xxx-xxx cannot call toll free numbers directly, but can call through a live operator by dialling "123" and have them redirect the call. In Thailand, for the Call Free, Free Call, Toll-Free, or Free Phone service, the format used is "1800-xxxxxx". Calls are free for ...