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The Better Business Bureau, however, gives Temu just a "C Plus" rating due to more than 900 complaints in just a year about late deliveries, damaged items and other issues.
The Better Business Bureau just released some good news: In 2011, consumers consulted the BBB far more often than they did the year before, and they lodged fewer complaints.
Temu, a unit of PDD Holdings, had to provide the information by Oct. 21. The Commission at the time said it would "determine the next steps" after assessing Temu's responses.
ConsumerAffairs is an American customer review and consumer news platform that provides information for purchasing decisions around major life changes or milestones. [5] The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service.
Temu is an online marketplace operated by the Chinese e-commerce company PDD Holdings, which is owned by Colin Huang. [10] [9] [11] It offers heavily discounted consumer goods [12] mostly shipped to consumers directly from the People's Republic of China.
The Better Business Bureau (BBB) is an American private, 501(c)(6) nonprofit organization founded in 1912. BBB's self-described mission is to focus on advancing marketplace trust, [2] consisting of 92 independently incorporated local BBB organizations in the United States and Canada, coordinated under the International Association of Better Business Bureaus (IABBB) in Arlington, Virginia.