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The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
An instruction set architecture (ISA) is an abstract model of a computer, also referred to as computer architecture.A realization of an ISA is called an implementation.An ISA permits multiple implementations that may vary in performance, physical size, and monetary cost (among other things); because the ISA serves as the interface between software and hardware.
When a requirement specifies a software system’s quality attributes, refers to its core features, imposes constraints on it, or defines the environment in which it will run, it is likely to be architecturally significant. See discussion of design vs. architecture under software architecture for additional criteria of architectural significance.
Application lifecycle management (ALM) is the product lifecycle management (governance, development, and maintenance) of computer programs. It encompasses requirements management, software architecture, computer programming, software testing, software maintenance, change management, continuous integration, project management, and release ...
A space-based architecture (SBA) is an approach to distributed computing systems where the various components interact with each other by exchanging tuples or entries via one or more shared spaces. This is contrasted with the more common message queuing service approaches where the various components interact with each other by exchanging ...
Dr. William C. Hetzel is an expert in the field of software testing. He compiled the papers from the 1972 Computer Program Test Methods Symposium, also known as the Chapel Hill Symposium, into the book Program Test Methods. [1] The book, published in 1973, details the problems of software validation and testing. [2]