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  2. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    A DMV clerk helps a customer with paperwork.. Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services.

  3. Congress of Unions of Employees in the Public and Civil ...

    en.wikipedia.org/wiki/Congress_of_Unions_of...

    The Congress of Union of Employees in the Public and Civil Services Malaysia (Malay: Kongres Kesatuan Pekerja-pekerja di dalam Perkhidmatan Awam Malaysia), abbreviated CUEPACS, is a national trade union centre in Malaysia. It has a membership of 1,200,000.

  4. Customer base - Wikipedia

    en.wikipedia.org/wiki/Customer_base

    The customer base is a group of customers who repeatedly purchase the goods or services of a business.These customers are a main source of revenue for a company. The customer base may be considered a business's target market, where customer behaviors are well understood through market research or past experience.

  5. Public utility - Wikipedia

    en.wikipedia.org/wiki/Public_utility

    The examples and perspective in this article deal primarily with the United States, the United Kingdom, and Ireland and do not represent a worldwide view of the subject. ...

  6. Voice of the customer - Wikipedia

    en.wikipedia.org/wiki/Voice_of_the_customer

    In marketing and quality management, the voice of the customer (VOC) summarizes customers' expectations, preferences and aversions.. A widely used form of customer's voice market research produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives. [1]

  7. Customer lifetime value - Wikipedia

    en.wikipedia.org/wiki/Customer_lifetime_value

    In marketing, customer lifetime value (CLV or often CLTV), lifetime customer value (LCV), or life-time value (LTV) is a prognostication of the net profit contributed to the whole future relationship with a customer.

  8. Customer - Wikipedia

    en.wikipedia.org/wiki/Customer

    A drawing of an attorney with a client. The term client is derived from Latin clients or care meaning "to incline" or "to bend", and is related to the emotive idea of closure.

  9. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    Customer satisfaction is a term frequently used in marketing to evaluate customer experience.It is a measure of how products and services supplied by a company meet or surpass customer expectation.