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SiriusXM will revise the process of canceling subscriptions in New York to make it faster and easier, after a judge found it broke the law by failing to provide “simple mechanisms” for quitting.
James sued Sirius last December, saying the New York-based company's own data showed subscribers spent an average 11-1/2 minutes to cancel by phone and 30 minutes to cancel online.
An investigation by James’ office found that SiriusXM “forces its subscribers to call or chat online with an agent to cancel a subscription, then deliberately draws out those interactions as ...
If you aren't already on your Subscriptions page, click My Services | My Subscriptions. Click Manage next to the plan you'd like to cancel. Click Cancel. At the bottom of the page, click Cancel My Billing. Select a reason for canceling from the drop-down menu. Click Cancel My Billing. Things to know when you change your AOL account to the free ...
Blessing v. Sirius XM Class Action Suit – On August 25, 2011, the Court presiding over the lawsuit, Blessing v. Sirius XM Radio Inc., approved a class action settlement. A federal judge approved a US$180 million class action lawsuit settlement with SiriusXM Satellite Radio that accuses SiriusXM of breaking the law by raising subscription ...
But the lawsuit says it often takes longer, saying more than 578,000 people trying to cancel their subscriptions by phone during 2019 and 2021 abandoned their efforts while waiting in the queue.
New York’s attorney general filed suit Wednesday against SiriusXM, accusing the satellite radio and streaming service of making it intentionally difficult for its customers to cancel their ...
Sirius XM's mobile app (version 3.0), as seen on the iPad Mini. On February 4, 2010, the Sirius XM BlackBerry application was announced, for use on BlackBerry smartphones (the Bold, Curve, Storm, and Tour). [82] As of April 2013, the app featured over 150 channels. [83] On May 28, 2010, the Sirius XM application for Android smartphones was ...