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A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.
SupportYourApp was founded in 2010 as an in-house team in IIG holding that provided customer and technical support in English for its products. Later, this in-house team was spun off and rebranded as Yellow Media Group before eventually evolving into SupportYourApp, specializing in customer support and help desk services for tech companies. [7] [8]
Help Scout, legally Help Scout PBC, is a global remote company headquartered in Boston, Massachusetts, [1] specializing in help desk software. The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.
Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations. The audit ensures that all problems reported by users have been adequately documented and that controls ...
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
Zendesk, Inc. is an American company headquartered in San Francisco, California.It provides software-as-a-service products related to customer support, sales, and other customer communications.