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A waitress at a restaurant is expected to do emotional labor, such as smiling and expressing positive emotion towards customers. The sociologist Arlie Hochschild provided the first definition of emotional labor, which is displaying certain emotions to meet the requirements of a job. [1]
Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [1] "
Recognized as one of the major factors affecting productivity and overall financial stability of any business, low morale may lead to reduced concentration, which in turn can cause mistakes, poor customer service and missed deadlines. It also can contribute to a high turnover rate and absenteeism. Employee morale proves to be detrimental to the ...
This work foreshadows themes from her later analyses of women's work, both paid and unpaid, e.g. in The Commercialization of Intimate Life (2003). This work is part of the broader sociology of emotions , which notes that socialization plays an important role in how people experience, interpret, and express emotions, including the situations ...
Emotion work is a sociological concept that refers the effort of trying to change in degree or quality an emotion or feeling; it's the work of changing your feelings or displaying feelings that you don't feel. [1] Emotion work includes suppressing strong emotions that you feel, and evoking or producing feelings that you do not feel.
The assessment of job satisfaction through employee anonymous surveys became commonplace in the 1930s. [9] Although prior to that time there was the beginning of interest in employee attitudes, there were only a handful of studies published. [10]
Competitive edge derived from innovation and customer service; Consistent efficient employee performance; Team cohesiveness; High employee morale and job satisfaction [58] Alignment towards goal achievement; Increased member conscientiousness, leading to better compliance with procedures such as information security, and workplace safety [59] [60]
Organizational scientists have also developed many nuanced definitions of organizational commitment, and numerous scales to measure them. Exemplary of this work is Meyer and Allen's model of commitment, which was developed to integrate numerous definitions of commitment that had been proliferated in the literature.