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The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.
A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
System of Systems Engineering (SoSE) methodology is heavily used in U.S. Department of Defense applications, but is increasingly being applied to non-defense related problems such as architectural design of problems in air and auto transportation, healthcare, global communication networks, search and rescue, space exploration, industry 4.0 [1] and many other System of Systems application domains.
SLIs form the basis of service level objectives (SLOs), which in turn form the basis of service level agreements (SLAs); [1] an SLI can be called an SLA metric (also customer service metric, or simply service metric). Though every system is different in the services provided, often common SLIs are used.
CRS—Computer Reservations System; CRT—Cathode-ray tube; CRUD—Create, read, update and delete; CS—Cable Select; CS—Computer Science; CSE—Computer science and engineering; CSI—Common System Interface; CSM—Compatibility support module; CSMA/CD—Carrier-sense multiple access with collision detection; CSP—Cloud service provider
Enterprise systems engineering may be appropriate when the complexity of the enterprise exceeds the scope of the assumptions upon which textbook systems engineering are based. Traditional systems engineering assumptions include relatively stable and well understood requirements, a system configuration that can be controlled, and a small, easily ...
It should not be confused with the term System integration. In UK government it is seen as a way for large governmental IT organisations to better manage and control multi-sourced operations, by compiling (and then sharing between themselves) their best practices and their most successful management methods. [4]