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When the reply to a complaint contains the phrase I am sorry you feel..., the reply is seldom an apology. I am sorry you feel... is an expression of self-justification. The subtext message it conveys is what I did is perfectly fine; your reaction is inappropriate. Responses that begin this way usually segue to attempts at amateur psychology ...
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Official apology by the Australian Government to its Indigenous peoples. An apology is a voluntary expression of regret or remorse for actions, while apologizing (apologising in British English) is the act of expressing regret or remorse. [1]
A non-apology apology, sometimes called a backhanded apology, empty apology, nonpology, or fauxpology, [1] [2] is a statement in the form of an apology that does not express remorse for what was done or said, or assigns fault to those ostensibly receiving the apology. [3]
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The line has also been parodied countless times, usually substituting another word or phrase for "love" and/or "you're sorry", especially the latter. [ citation needed ] Advertisements and trailers for the 1971 British horror comedy film The Abominable Dr. Phibes bear the tag line "Love means never having to say you're ugly."
"I'm so sorry, I wish I could do something for the kids. I don’t know what to do. I’ll try everything, I promise." In text over the clip, she wrote "I'm sorry" and included the Mexican flag emoji.