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Event logging: regardless of the event type, a good practice should be to record the event and the actions taken. The event can be logged as an Event Record or it can be left as an entry in the system log of the device. Alert and human intervention: for events that requires human intervention, the event needs to be escalated.
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
The SDP is described in the book Service Design, one of the five books that comprises the core of ITIL. The SDP follows the lifecycle of a service from when it is first suggested as a possibility to when it is finally retired. It is the central reference point for all documentation of a service, so it contains many links to other documents.
SLAs define security requirements, along with legislation (if applicable) and other contracts. These requirements can act as key performance indicators (KPIs) that can be used for process management and for interpreting the results of the security management process. The security management process relates to other ITIL-processes.
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Log management: Focus on simple collection and storage of log messages and audit trails. [9] Security information management : Long-term storage as well as analysis and reporting of log data. [21] Security event manager : Real-time monitoring, correlation of events, notifications and console views.