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Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...
2NF—second normal form; 3GL—third-generation programming language; 3GPP—3rd Generation Partnership Project – 3G comms; 3GPP2—3rd Generation Partnership Project 2; 3NF—third normal form; 386—Intel 80386 processor; 486—Intel 80486 processor; 4B5BLF—4-bit 5-bit local fiber; 4GL—fourth-generation programming language; 4NF ...
An automated phone survey applies the interactive voice response system is any telephone system that interacts with callers without input from a human other than the caller. More specifically, interactive voice response, or IVR, is the technology that automates telephone contact between humans and machines.
Visual IVR uses web applications to "instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app." [1] The user interacts with a visual interface by touch or click commands on his mobile or computer screen. [2] The technology can be used either on a mobile device app ...
Advanced ACD systems may use digital technologies such as computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or IVR as input to determine the route to a person or voice announcement that will serve the caller. Experts claim that "the invention of ACD technology made the concept of a call centre ...
Speech technology is starting to introduce Artificial Intelligence concepts that make it practical to recognise a much broader range of utterances, learning from experience. This promises to make it practical to greatly improve speaker recognition rates and expand the range of information that can be provided by a voice portal.
As IP PBX is software, functions and features can be designed based on the customers' requirements such as conference calling, XML-RPC control of live calls, interactive voice response (IVR), TTS/ASR (text to speech/automatic speech recognition), PSTN interconnectability supporting both analog and digital circuits, VoIP protocols including SIP ...
Telecom Telecom Glossary: DSLAM: Digital subscriber line access multiplexer Telecom Telecom Glossary (proposed) DTE: Data Terminal Equipment Telecom Telecom Glossary: DMI: Desktop Management Interface Utility Desktop Management Interface: EHA: Ethernet Hardware Address (MAC address) Link layer IEEE Std 802 IEEE OUI Assignments: EIA: Electronics ...