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Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
overlapping antonyms, a pair of comparatives in which one, but not the other, implies the positive: An example is "better" and "worse". The sentence "x is better than y" does not imply that x is good, but "x is worse than y" implies that x is bad. Other examples are "faster" and "slower" ("fast" is implied but not "slow") and "dirtier" and ...
In linguistics, converses or relational antonyms are pairs of words that refer to a relationship from opposite points of view, such as parent/child or borrow/lend. [ 1 ] [ 2 ] The relationship between such words is called a converse relation . [ 2 ]
When perceptions exceed expectations then service quality is high. The model of service quality identifies five gaps that may cause customers to experience poor service quality. In this model, gap 5 is the service quality gap and is the only gap that can be directly measured. In other words, the SERVQUAL instrument was specifically designed to ...
Quality Control is the ongoing effort to maintain the integrity of a process to maintain the reliability of achieving an outcome. Quality Assurance is the planned or systematic actions necessary to provide enough confidence that a product or service will satisfy the given requirements.
Perceived Quality: the quality attributed to a good or service based on indirect measures. Some of the dimensions are mutually reinforcing, although others are not: improvement in one may be secured at the expense of others. Understanding the trade-offs desired by customers among these dimensions can help build a competitive advantage.
In a general manner, quality in business consists of "producing a good or service that conforms [to the specification of the client] the first time, in the right quantity, and at the right time". [3] The product or service should not be lower or higher than the specification (under or overquality).
The RAQSCI model is a mnemonic summary of a business model used to define and structure business requirements. With elements ranked in order of importance, RAQSCI stands for: Regulatory; Assurance of supply; Quality; Service; Cost (or commercial) Innovation. [1]