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The service charge is the portion of the call cost that is received by the organisation being called and/or their number supplier; a variety of different per-minute and per-call rates are available. Organisations are obliged to detail the applicable service charge wherever they publicise their 087 number.
From 1 July 2015, the charge for calls to 084, 087, 09 and 118 numbers has been simplified. It is split into two parts: An access charge, payable to the telephone service provider – e.g. BT, EE, Sky – plus a service charge paid to the company offering the service.
International call prefix: 01 Geographic area codes since 1995 02 Geographic area codes since 2000 03 Non-geographic numbers charged at geographic rates 04 Reserved 05 Reserved (previously, corporate numbering and VoIP) 06 Reserved 07 Mobile telephony, paging services and personal numbering: 08 Freephone and revenue share non-geographic numbers: 09
UK Calling is the name given to the legislation introduced by Ofcom in July 2015 to make the cost of calling UK service numbers clearer for everyone. [ 1 ] The legislation was brought in due to the previous confusion surrounding service call charges, with the intention of making things simpler for the caller.
Pollster YouGov found that 49% of mobile users have been surprised to see how much they have been charged for calling 084, 087 and 09 non-geographic numbers and 90% believe organisations should make the cost of these calls clearer. [1] According to Ofcom, [2] UK consumers paid around £1.9 billion for calls to non-geographic numbers in 2009.
Emergency calls can invariably be made without charge. Most countries have a number sequence that enable the caller to make calls without charge, sometimes known as free calls or freephone, these are usually used by companies for their sales line (in the UK these are 0800 and 0808 numbers and in the US they are 800, 888, 877, 866, 855, 844 and ...
A vertical service code (VSC) is a sequence of digits and the signals star (*) and pound/hash (#) dialed on a telephone keypad or rotary dial to access certain telephone service features. [1]
For all types, the recipient business pays for incoming toll charges, either per call or at flat rates. [24] In some cases, 1800 numbers can be accessed from international lines. Callers to an 1800 number are not charged a connection fee from a domestic fixed line. Calls from a mobile phone may incur charges depending on the provider.