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When a customer decides to use toll-free service, they assign a Responsible Organization (RespOrg) to own and maintain that number. The RespOrg can be either the IXC that is going to deliver the majority of the toll-free services or an independent RespOrg. [6] When a toll-free number is dialed, each digit is analyzed and processed by the LEC.
Since 1997, New Brunswick implemented a province-wide Tele-Care service, adopting the 8-1-1 number in place of the toll-free 800 number in 2010. [ 9 ] [ 10 ] Quebec has since supplemented its teletriage service ( Info-Santé ) with access to a social worker to deal with situations of psychosocial distress ( Info-Social ) at the same 8-1-1 number.
The Government of Canada's Translation Bureau recommends using hyphens between groups; e.g. 250-555-0199. [4] Using the format specified by the International Telecommunication Union (ITU) in Recommendation E.164 for telephone numbers, a Canadian number is written as +1NPANXXXXXX, with no spaces, hyphens, or other characters; e.g. +12505550199.
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Prior to the development of customer-dialed toll-free service many telephone companies provided the service by operator assistance for telephone subscribers without dial telephones (manual service). Operator-assisted toll-free calling included the Zenith number service introduced in the 1930s in the U.S. and Canada, as well as the manual ...
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