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Great Western Railway, Northern and ScotRail are among the operators affected. ... "When this happens, we are raising awareness of delay repay compensation to ensure passengers can easily claim ...
Delay Repay compensation Ticket held Amount payable Single ticket, or Return ticket with delay on both the outward and return journey: 50% of the price paid Return ticket with delay on outward or return journey: 50% of the price paid for the relevant portion of the journey Season ticket
An InterCity 125 as operated by the original Great Western Trains franchise in 1996-1998. As part of the privatisation of British Rail, the Great Western InterCity franchise was awarded by the Director of Passenger Rail Franchising to Great Western Holdings in December 1995, and it began operations on 4 February 1996.
The company's mobilisation director, Darren Horley, stated WSMR is planning to have features such as "instant delay repay" if any of their trains are delayed, a "seat selection facility", and possibly an "advance ordering" system for food and drinks before passengers travel on their trains.
Greater Anglia (legal name Transport UK East Anglia Limited) [2] is a British train operating company owned as a joint venture by Transport UK Group and Mitsui & Co.It operates the East Anglia franchise, providing the commuter and inter-city services from its central London terminus at London Liverpool Street to Essex, Suffolk, Norfolk and parts of Hertfordshire and Cambridgeshire, as well as ...
Four bidders pre-qualified for the 2013 Great Western passenger franchise: clockwise from top left, Arriva, Stagecoach, First and National Express Expressions of interest in bidding for the new franchise were called for in December 2011 [12] and in March 2012 it was announced that Arriva UK Trains, FirstGroup, National Express and Stagecoach had been shortlisted to bid.
Refunds may be available directly from the operator for delays over 15 minutes through Delay Repay. [7] For potential compensation, users are advised to file claims within 28 days of travel. If users have collected tickets, it is necessary to keep them to claim compensation. [8]
Connex South Eastern 465020 at Waterloo East in January 2003 Southeastern (Govia) 375708 at Ashford International in June 2011. The South Eastern franchise was formed as a shadow franchise in 1994 in the leadup to the privatisation of British Rail, taking over the Network SouthEast services out of Blackfriars, Cannon Street, Charing Cross, London Bridge and London Victoria to Kent.