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  2. Service delivery framework - Wikipedia

    en.wikipedia.org/wiki/Service_delivery_framework

    A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.

  3. Quality, cost, delivery - Wikipedia

    en.wikipedia.org/wiki/Quality,_cost,_delivery

    Quality, cost, delivery (QCD), sometimes expanded to quality, cost, delivery, morale, safety (QCDMS), [1] is a management approach originally developed by the British automotive industry. [2] QCD assess different components of the production process and provides feedback in the form of facts and figures that help managers make logical decisions.

  4. Continual improvement process - Wikipedia

    en.wikipedia.org/wiki/Continual_improvement_process

    The plan–do–check–act cycle is an example of a continual improvement process. The PDCA (plan, do, check, act) or (plan, do, check, adjust) cycle supports continuous improvement and kaizen. It provides a process for improvement which can be used since the early design (planning) stage of any process, system, product or service.

  5. Project delivery method - Wikipedia

    en.wikipedia.org/wiki/Project_delivery_method

    A graphical representation of the conceptual differences between project delivery methods. There are two key variables which account for the bulk of the variation between delivery methods: The extent of the integration of the various service providers. The extent to which the owner is directly financing the project.

  6. Quality of service - Wikipedia

    en.wikipedia.org/wiki/Quality_of_service

    Quality of service is the ability to provide different priorities to different applications, users, or data flows, or to guarantee a certain level of performance to a data flow. Quality of service is particularly important for the transport of traffic with special requirements.

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  8. Postponement - Wikipedia

    en.wikipedia.org/wiki/Postponement

    Postponement refers to the process by which the commitment of a product to its final form or location is delayed for as long as possible. [2] A successful example of postponement – delayed differentiation – is the use of "vanilla boxes". [3] Semi-finished computers are stored in advance of seeing the actual demand for the finished products.

  9. Delivery schedule adherence - Wikipedia

    en.wikipedia.org/wiki/Delivery_schedule_adherence

    Some organizations experience problems in producing delivery schedule adherence information this can be caused by a failure of systems to record delivery forecast information, unreliable processes and poor communication between buyer and seller. [4] Ensuring that DSA can be correctly calculated and then improved often forms part of improvement. [5]