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Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
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Most customer service issues can be handled by our customer support team, which you can reach at 1-800-827-6364. If our customer support team is unable to resolve your complaint, you may file a Notice of Dispute with us.
Just make sure you sign in with your Primary username, because only this name can access your online billing statement for an AOL service. Processing delay - If you use a Visa, Mastercard, Discover debit, checking account or savings account to pay for your AOL service, charges can take up to 14 days to process depending on your bank.
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