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The ability to use XML-driven applications allows a web server to act as the application server, freeing the IVR developer to focus on the call flow. IVR speech recognition interactions (call flows) are designed using 3 approaches to prompt for and recognize user input: directed, open-ended, and mixed dialogue. [10] [11] [12]
Call processing in this sense may include the initial greeting of the call (perhaps time-of-day or other factor dependent) to routing the call based on dialed digits or lack thereof. The automated treatment may include routing the call to an Interactive Voice Response System (IVR) , sending the call to a voice mail system , queuing the call ...
Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes. [3]
On a purely technical level it could be argued that an automated attendant is a very simple kind of IVR; [editorializing] however, in the telecom industry the terms IVR and auto attendant are generally considered distinct. An automated attendant serves a very specific purpose (replace live operator and route calls), whereas an IVR can perform ...
An intermediary machine or process rejected the call attempt. [25] This contrasts with the 607 (Unwanted) SIP response code in which a human, the called party, rejected the call. The intermediary rejecting the call should include a Call-Info header with "purpose" value "jwscard", with the jCard [26] with contact details. The calling party can ...
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