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On a purely technical level it could be argued that an automated attendant is a very simple kind of IVR; [editorializing] however, in the telecom industry the terms IVR and auto attendant are generally considered distinct. An automated attendant serves a very specific purpose (replace live operator and route calls), whereas an IVR can perform ...
CAMEL Phase 1 defined only very basic call control services, but introduced the concept of a CAMEL Basic call state model (BCSM) to the Intelligent Network (IN). Phase 1 gave the gsmSCF the ability to bar calls (release the call prior to connection), allow a call to continue unchanged, or to modify a limited number of call parameters before allowing it to continue.
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
Call flow for the mobile terminated Short Message Service. The figure to the right depicts a call flow for mobile-terminated Short Message delivery. [1] For the sake of simplicity, some of the interactions between the VMSC and VLR, and VMSC and Handset, have been omitted, and only the case when SMS home routing is not in use is shown.
In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.
Microsoft Power Automate, previously known as Microsoft Flow until November 2019, [5] is a SaaS platform by Microsoft for optimizing and automating workflows and business processes. It is part of the Microsoft Power Platform line of products, which include Power Apps and Power BI .