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If you're having problems accessing AOL Mail through third-party applications, such as Outlook or Thunderbird, try troubleshooting with these suggestions to make sure your email works where and when you need it. Update your password
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Sign in to your AOL account to access your email and manage your account information.
Outlook for Mac – Follow steps under "Update your email settings in Outlook for Mac." Windows 10 Mail – Follow steps for "Add an account using advanced setup." Windows Live Mail – Follow steps "To change server settings for your email service provider."
Remove and re-enter your AOL Mail password. (Note: If you use an app password for Outlook, you may need to create a new app password. See the info below.) Check the status. When it says "Completed," click Close. If you need to remove and re-add your AOL account, please view the Outlook for Windows video above.
Since AOL owns these services, we can ensure you're always using the most secure sign-in technology when accessing your email. If you'd prefer to continue using your non-AOL email application, try removing and re-adding your account. Look for the AOL logo when you go to set it up again to activate the secure sign-in method.
When creating an app password, use a browser that you've used to sign into AOL Mail for several days in a row and avoid using Incognito mode. If this isn’t successful, use webmail or the official AOL App to access your email. Customer care can’t override this process of determining App Password creation eligibility.
Outlook.com, formerly Hotmail, is a free personal email service offered by Microsoft. It also provides a webmail interface accessible via web browser or mobile apps featuring mail, calendaring, contacts, and tasks services. Outlook can also be accessed via email clients using the IMAP or POP protocols.