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Founded in 2003 by Zia Chishti, TRG originated from back-office operations he had established for Align Technology in Lahore. [3] [4] After his departure from Align, these operations became the foundation of TRG Pakistan's call center business in Pakistan. [3] TRG obtained the certificate of commencement of business on February 27, 2003.
As his first acquisition with TRG, he purchased the Pakistani operations of Align Technology [4] in Lahore, which Align had shed in 2001. Chishti "took the abandoned office filled with laid-off workers and asked them to trust his vision for a call-center empire." [13] Chishti listed TRG on the Karachi Stock Exchange in July 2003. [4]
Lahore is one of Pakistan's major industrial, educational and economic hubs. [12] [13] It has been the historic capital and cultural center of the wider Punjab region, [18] [19] [20] and is one of Pakistan's most socially liberal, [21] progressive, [22] and cosmopolitan cities. [23] Lahore's origin dates back to antiquity.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
On 1 July 2009, telephone numbers in Karachi and Lahore were changed from seven digits to eight digits. This was accomplished by adding 9 to the beginning of all phone numbers that started with a 9 i.e. government and semi-government lines and adding 3 to all other lines. [1] [2] [clarification needed]
Situated in Lahore, Pakistan, the Civil Services Academy Lahore is an academy for training the young bureaucrats of the country who are commissioned by the Federal Public Service Commission (FPSC) through a very competitive and tough exam known as Central superior services exam abbreviated as "CSS", (Urdu: لاہوراکادمی برائے تربیتِ دیوانی ملازمین) was ...