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Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms.
Automatic bug-fixing is the automatic repair of software bugs without the intervention of a human programmer. [1] [2] [3] It is also commonly referred to as automatic patch generation, automatic bug repair, or automatic program repair. [3]
Software maintenance is the modification of software after delivery. [1]As per the IEEE standard glossary of software engineering terminology, software maintenance refers to the process of modifying and updating software after its initial development and deployment, to correct faults, improve performance or other attributes, add new features to meet evolving user requirements, or adapt to a ...
Softwares packages and operating systems may require regular updates to correct software bugs and to address security weaknesses. Software updates in computer maintenance [3] are essential for maintaining the functionality and efficiency of systems. These updates often include enhancements that improve the overall performance and stability of ...
This may include, but is not limited to, onsite installations or replacement of various hardware components, software repair, diagnostic testing, or the utilization of remote control tools to take over the user's machine for the sole purpose of troubleshooting and finding a solution to the problem. [6] [10]
Following a repair, an ideal scenario will give the user access to the same data and settings that were available to them prior to repair. To address a software problem, the technician could take an action as minor as adjusting a single setting or they may implore more involved techniques such as: installing, uninstalling, or reinstalling ...