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  2. Obsession - Wikipedia

    en.wikipedia.org/wiki/Obsession

    Celebrity worship syndrome, obsessive addictive disorder to a celebrity's personal and professional life; Obsession (psychology), a persistent attachment to an object or idea

  3. Founder mode - Wikipedia

    en.wikipedia.org/wiki/Founder_mode

    They identified three commonalities for success: divergent thinking; intrinsic motivation; and exclusive, loyal inner circles. They also found five "superpowers" or strengths: creativity and articulation of ideas, inspirational character, an obsession with customer obsession, excessive drive to deliver, and adaptive/pivoting ability.

  4. Obsessive–compulsive spectrum - Wikipedia

    en.wikipedia.org/wiki/Obsessive–compulsive...

    Body dysmorphic disorder is defined by an obsession with an imagined defect in physical appearance, and compulsive rituals in an attempt to conceal the perceived defect. Typical complaints include perceived facial flaws, perceived deformities of body parts and body size abnormalities.

  5. Layoffs, abusive calls, and AI fears: Inside the front ... - AOL

    www.aol.com/finance/layoffs-abusive-calls-ai...

    For Amazon’s customer service ranks—the frontline staff at a nearly $2 trillion business that proudly markets itself as “customer-obsessed”—the layoffs carry a special significance.

  6. Compulsive buying disorder - Wikipedia

    en.wikipedia.org/wiki/Compulsive_buying_disorder

    CBD is characterized by an obsession with shopping and buying behavior that causes adverse consequences. According to Kellett and Bolton, it "is experienced as an irresistible–uncontrollable urge, resulting in excessive, expensive and time-consuming retail activity [that is] typically prompted by negative affectivity" and results in "gross ...

  7. Lyft (LYFT) Q4 2024 Earnings Call Transcript - AOL

    www.aol.com/lyft-lyft-q4-2024-earnings-023015566...

    This is customer obsession at work, and it's paying dividends. Go ahead and ask your Lyft driver. In a Q4 survey, the driver preference for Lyft was 16 percentage points higher than our largest ...

  8. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral responses of a customer during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages.

  9. Consumer behaviour - Wikipedia

    en.wikipedia.org/wiki/Consumer_behaviour

    Consumer behaviour is the study of individuals, groups, or organisations and all activities associated with the purchase, use and disposal of goods and services.It encompasses how the consumer's emotions, attitudes, and preferences affect buying behaviour.