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Assist by AOL simplifies technology for you. Our tech experts are available and prepared to assist with a wide range of technical problems, regardless of their size, on nearly all types of devices, including speeding up your slow computer, removing computer viruses, troubleshooting your printer, network or wireless connection, using your smartphone, smart TV, gaming systems and more.
The feature was first introduced in Windows XP as Remote Assistance and based on Remote Desktop technologies. [6] Remote Assistance in Windows XP is integrated into the Help and Support Centre UI and allows sending invitations to the support person by email, Windows Messenger or saving the invitation as a file and transferring the file across ...
Remote assistance: remote and local users are able to view the same screen at the same time, so a remote user can assist a local user. Access permission request: local user should approve a remote access session start. NAT passthrough: the ability to connect to the server behind a NAT without configuring the router's port forwarding rules. It ...
One of the most used tools in remote support sessions are the ones that allow desktop sharing. [2] It is also possible to provide what is commonly called Unattended Support (the technician is granted total remote access to the client’s computer, even when he is not physically close to it).
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The predecessor project, Remote Office Manager was started in 2004 and were available for free download and use from 2004 until early 2010. [12] The current name, Remote Utilities, was given to version 4.3 in mid-2010 as part of a rebranding effort. After version 4.3, Remote Utilities released version 5.0 in 2011 with a major update. On 27 ...
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