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  2. Buyer decision process - Wikipedia

    en.wikipedia.org/wiki/Buyer_decision_process

    Administrative behavior, Macmillan, New York, 1947 (also 2nd edition 1957). Volkema, Roger J., and Ronald H. Gorman. "The Influence of Cognitive-Based Group Composition on Decision-Making Process and Outcome". Journal of Management Studies. 35.1 (1998): 105–121.

  3. Buying center - Wikipedia

    en.wikipedia.org/wiki/Buying_center

    The concept of a buying center (as a focus of business-to-business marketing, and as a core factor in creating customer value and influence in organisational efficiency and effectiveness) formulates the understanding of purchasing decision-making in complex environments. Some of the key factors influencing a buying center or DMU's activities ...

  4. Consumer behaviour - Wikipedia

    en.wikipedia.org/wiki/Consumer_behaviour

    Consumer behaviour is the study of individuals, groups, or organisations and all activities associated with the purchase, use and disposal of goods and services.It encompasses how the consumer's emotions, attitudes, and preferences affect buying behaviour.

  5. Value-action gap - Wikipedia

    en.wikipedia.org/wiki/Value-action_gap

    These factors influence the reasons behind buying behavior and environmental considerations are often not taken into account, regardless of the attitudes people have regarding the environment. Overcoming this gap is of particular importance for environmental policies as finding ways to overcome it should increase the effectiveness of these ...

  6. Market environment - Wikipedia

    en.wikipedia.org/wiki/Market_environment

    Market environment and business environment are marketing terms that refer to factors and forces that affect a firm's ability to build and maintain successful customer relationships. The business environment has been defined as "the totality of physical and social factors that are taken directly into consideration in the decision-making ...

  7. Biology and consumer behaviour - Wikipedia

    en.wikipedia.org/wiki/Biology_and_consumer_behaviour

    In a consumer behaviour context, vicarious learning which involves changing behaviour by having an individual observe the actions of another and witness the consequences of that behaviour, is used to develop new responses and inhibit undesired behaviours. The former is done through educating consumers in product uses i.e. through product ...

  8. Brand loyalty - Wikipedia

    en.wikipedia.org/wiki/Brand_loyalty

    Customer perceived value, brand trust, customer satisfaction, repeat purchase behavior, and commitment are found [weasel words] to be the key influencing factors of brand loyalty. Commitment and repeated purchase behavior are considered [weasel words] as necessary conditions for brand loyalty followed by perceived value, satisfaction, and brand ...

  9. Impulse purchase - Wikipedia

    en.wikipedia.org/wiki/Impulse_purchase

    In the field of consumer behavior, an impulse purchase or impulse buying is an unplanned decision by a consumer to buy a product or service, made just before a purchase. [1] One who tends to make such purchases is referred to as an impulse purchaser , impulse buyer , or compulsive buyer .