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The meta-data model of the control sub-process is based on a UML class diagram. Figure 2.1.2 shows the metamodel of the control sub-process. Figure 2.1.2: Meta-process model control sub-process The CONTROL rectangle with a white shadow is an open complex concept. This means that the Control rectangle consists of a collection of (sub) concepts.
ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management. As the usage of IT services change and functionality evolves, the amount of central processing units (CPUs), memory and storage to a physical or virtual server etc. also changes.
ITIL describes best practices, including processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline and can be used to demonstrate compliance and to measure improvements.
GTAGs are written in straightforward business language to address a timely issue related to information technology (IT) management, control, and security. To date, the Institute of Internal Auditors (IIA) has released GTAGs on the following topics: GTAG 1: Information Technology Controls
The purpose is the ability to detect events, investigate and determine the correct control action; The events (warnings and exceptions) can be used to automate many routine activities; Event Management can be applied to any aspects of Service Management that can be controlled and can be automated (Configuration Items)
According to audio from LiveATC.net, while approaching runway 19, air traffic control warned the jet about a nearby helicopter. Republic Airways Flight 4514's landing delayed by less than 10 minutes.