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So in February 2017, Asurion launched its Simplr subsidiary to provide customer-service via on demand staffing and machine learning. [12] Through Soluto, Asurion acquired in 2017 Drippler, another tech support app company, and merged it with Soluto. [2] In August 2019, Asurion acquired uBreakiFix, a national phone and electronics repair chain. [13]
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Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts .
uBreakiFix is an American chain of electronic repair shops, founded in 2009 with over 832 locations in 2016 across the United States and the Caribbean. [1] [2] [3] They are most commonly known for repairing all kinds of household electronics. [4]