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The service had uniquely branded 30-foot buses stopping at round "CBUS" signs. The service operated every 10–15 minutes, seven days per week. The service began operation on May 5, 2014, [39] [40] and was ended in March 2020 during the COVID-19 pandemic. In August 2021, COTA announced that the service will not return.
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
The service enables people to use a mobile app or call COTA's customer service to arrange a trip within service zones created for Grove City and northeast Franklin County. Fares are different from fixed-route COTA services, with single fares at $3, day passes at $6, and weekly passes at $20.
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From July to November 2019, COTA renovated the first-floor lobby and information desk into a "customer experience center", at a cost of $2.3 million. Aiming to attract more riders inside, the agency installed a large overhead screen describing fares and COTA services, along with touch-screen information kiosks, digital ticket machines, and a ...
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In 1995 ODOT began efforts to become more efficient as well as be more customer-friendly. At the time, ODOT employed 7,800 employees. By 2000 the total number of employees had been reduced to 6,031, a 22.6% decrease in 5 years, and further reduced to 5,000 by 2023. This move reduced the increase in payroll expenditures to 0.78% per year.