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2. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   The eCRM or electronic customer relationship management encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology ( IT ).

3. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.

4. Category:Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Category:Customer...

   Download as PDF; Printable version; In other projects Wikimedia Commons; ... Customer relationship management software (6 C, 59 P) Customer service (2 C, 37 P) Q.

5. Category:Customer relationship management software - Wikipedia

   en.wikipedia.org/wiki/Category:Customer...

   Download QR code; Print/export Download as PDF; Printable version; In other projects ... Pages in category "Customer relationship management software"

6. Consumer relationship system - Wikipedia

   en.wikipedia.org/wiki/Consumer_relationship_system

   Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications that are used to handle a company's dealings with its customers. [1] Current consumer relationship systems integrate the software with telephone and call recording systems as well as with corporate systems for input and reporting ...

7. Enterprise software - Wikipedia

   en.wikipedia.org/wiki/Enterprise_software

   Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than its individual users. Enterprise software is an integral part of a computer-based information system , handling a number of business operations, for example to enhance business and management ...