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The shift plan, rota or roster (esp. British) is the central component of a shift schedule in shift work. [1] The schedule includes considerations of shift overlap, shift change times and alignment with the clock, vacation, training, shift differentials, holidays, etc.
Staffing models are related sets of reports, charts and graphs that are used to precisely measure work activity, determine how many labor hours are needed, analyze how employee time is spent and calculate costs. Staffing models are used in the healthcare industry and use predictive analytics methods for forecasting. [1]
The concepts and mathematics introduced by Agner Krarup Erlang have broad applicability beyond telephony. They apply wherever users arrive more or less at random to receive exclusive service from any one of a group of service-providing elements without prior reservation, for example, where the service-providing elements are ticket-sales windows, toilets on an airplane, or motel rooms.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
Contract - Contract staffing refers to a type of employment arrangement where an individual is hired by a company for a predetermined period to work on a specific project or task. Contracts can vary in duration and may be short-term or long-term. [7] This arrangement often benefits employers by providing flexibility in staffing for temporary needs.
EuroOffice is a derivative of LibreOffice with free and non-free extensions, for the Hungarian language and geographic detail, developed by Hungarian-based MultiRacio Ltd. [269] [270] "NDC ODF Application Tools" is a derivative of LibreOffice provided by the Taiwan National Development Council (NDC) and used by public agencies in Taiwan.