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The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI. [1] Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001.
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DirecTV, Comcast and AT&T had several complaints filed against them for double charges, cancellation fees, and unreceptive customer service when people complained about being charged for services ...
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More than a thousand customers issued complaints about these unprecedented charges to their bill. In addition, numerous customers reported inappropriate name-calling and interrogation by customer service representatives. Comcast's executive vice president, David Cohen, admitted the company needed to improve their customer service. [252]
Comcast's Xfinity customers across northern Delaware Tuesday morning reported widespread service outages. The company appeared to restore service to at least some customers around 8:30 a.m ...
A legal dispute between the two companies began in 2001 in arbitration court. Before the dispute was resolved, AT&T Broadband was acquired by Comcast, which wanted to use its own billing and customer service vendor. In October 2002, a judge ruled that CSG owed Comcast a $120 million refund and that it had to reduce its prices.
Comcast customer called 'super bitch' on her bill. For premium support please call: 800-290-4726 more ways to reach us