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Patient satisfaction is a measure of the extent to which a patient is content with the health care which they received from their health care provider. In evaluations of health care quality , patient satisfaction is a performance indicator measured in a self-report study and a specific type of customer satisfaction metric.
The clinical methods used to help patients clarify and achieve their health-related goals are different for each goal type though the categories are inter-related. [13] The uniting factor of this conceptual framework is that the goal is formed in a discussion involving both the patient and the health care providers prior to the development of a plan of care that is based upon the patient's ...
Health status: This goal refers to the overall health of the target population, assessed by metrics such as life expectancy, disease burden, and/or the distribution of these across population subgroups. Customer satisfaction: This goal is concerned with the degree of satisfaction that the health care system produces among the target population.
The patient summary contains a core data set of the most relevant administrative, demographic, and clinical information facts about a patient's healthcare, covering one or more healthcare encounters. It provides a means for one healthcare practitioner, system, or setting to aggregate all of the pertinent data about a patient and forward it to ...
Byrom B, Tiplady B (eds.) ePRO: Electronic Solutions for Patient-Reported Data (2010) Farnham: Gower. ISBN 978-0-566-08771-4. Byrom B, Mühlhausen W Electronic Patient-reported Outcome Measures: An implementation handbook for clinical research(2018) ISBN 978-1-72028-110-8; Stone AA, Shiffman S, Atienza AA, Nebeling L (eds.)
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Often success is simply the repeated, periodic achievement of some levels of operational goal (e.g. zero defects, 10/10 customer satisfaction), and sometimes success is defined in terms of making progress toward strategic goals. [4] Accordingly, choosing the right KPIs relies upon a good understanding of what is important to the organization. [5]
A hospital is a healthcare institution providing patient treatment with specialized health science and auxiliary healthcare staff and medical equipment. [1] The best-known type of hospital is the general hospital, which typically has an emergency department to treat urgent health problems ranging from fire and accident victims to a sudden illness.