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  2. Quality assurance - Wikipedia

    en.wikipedia.org/wiki/Quality_assurance

    Quality assurance. Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product (s) delivered to customer (s) meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer.

  3. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    Quality management is focused both on product and service quality and the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management. What a customer wants and is willing to pay for it, determines ...

  4. Quality control - Wikipedia

    en.wikipedia.org/wiki/Quality_control

    Quality control. Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements". [1] This approach places emphasis on three aspects (enshrined in standards such as ISO 9001): [2][3]

  5. Quality management system - Wikipedia

    en.wikipedia.org/wiki/Quality_management_system

    A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). [1] It is expressed as the organizational goals and aspirations, policies, processes, documented ...

  6. Continual improvement process - Wikipedia

    en.wikipedia.org/wiki/Continual_improvement_process

    The scientific method is an example of a continual improvement process. A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. [1] These efforts can seek "incremental" improvement over time or "breakthrough" improvement all ...

  7. A3 problem solving - Wikipedia

    en.wikipedia.org/wiki/A3_Problem_Solving

    A3 problem solving is a structured problem-solving and continuous-improvement approach, first employed at Toyota and typically used by lean manufacturing practitioners. [1] It provides a simple and strict procedure that guides problem solving by workers. The approach typically uses a single sheet of ISO A3 -size paper, which is the source of ...

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