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Find troubleshooting articles and solutions for your Bose Portable Smart Speaker.
Get support for your Bose Portable Smart Speaker, including product updates and troubleshooting tips.
There are several common reasons why your Bose speaker might not be connecting, including a low battery, Bluetooth issues, a bug or glitch, issues with the Bose Connect app, or problems with your audio source.
Product & Troubleshooting Support, and Help Articles | Bose
Find troubleshooting articles for your Bose Smart Speaker 500 on Bose Support.
Use the guided troubleshooter tool to help troubleshoot your Bose product or associated app, as well as find service and repair resources for your Bose product.
First, factory reset the speaker by pressing and holding the power button while the speaker is on until the speaker asks you to select a language and there is a flashing blue light. Select a language and try to connect your device to the speaker again.